Shipping Policy
General Shipping Policy Excludes Snowboards
NHS Skate Direct ships directly from our warehouse in sunny Santa Cruz, California to the United States (PR & VI included), Canada & Mexico.
Free shipping on orders over $75 & $5 Flat Rate Shipping applies to Contiguous US** Orders Only. Orders to Hawaii, Puerto Rico, USVI, Guam, Alaska, Canada and Mexico do not qualify for free or Flat Rate $5 shipping.
Orders using Superpro, Proform and Employee Discounts do not qualify for FREE or $5 Flat rate Shipping, and will be charged full price for shipping.
Orders containing ASSEMBLED custom completes may take up to 2 business days to assemble.
NHS shipping hours are 7AM - 4PM, Monday-Friday. Business days exclude weekends, official US Holidays & NHS Holidays*. Please note that the delivery estimate times below include order processing time. You will receive a shipment notification when your order ships from our warehouse.
*12/26, 12/30 & 01/02California
Shipping Method | Cost | Delivery |
---|---|---|
Free Ground Shipping | Free on orders > $75 | 3-4 Business Days |
Ground Shipping | $5 on all orders < $75 | 3-4 Business Days |
Contiguous US
Shipping Method | Cost | Delivery |
---|---|---|
Free Ground Shipping | Free on orders > $75 | 7-10 Business Days |
Ground Shipping | $5 on all orders < $75 | 7-10 Business Days |
Express | Cost calculated based on weight & location | 3 Business Days* |
2 Day | Cost calculated based on weight & location | 4 Business Days* |
Hawaii, Puerto Rico, USVI, Guam, Alaska
Shipping Method | Cost | Delivery |
---|---|---|
Standard | Cost calculated based on weight & location |
7-10 Business Days |
2 Day | Cost calculated based on weight & location |
3 Business Days |
Canada
Shipping Method | Cost | Delivery |
---|---|---|
Ground Shipping | CA$30-CA$70 (calculated based on weight & location**) | 5-10 Business Days |
Mexico
Shipping Method | Cost | Delivery |
---|---|---|
Standard International | Cost calculated based on weight & location** | N/A |
Military (APO, FPO, DPO)
Shipping Method | Cost | Delivery |
---|---|---|
Free Military Shipping | Free on all orders*** | N/A |
* Orders shipping with FedEx will be processed in priority and shipped the same day if the order is placed Monday through Friday before 3PM PST.
** Rates are calculated based on order content. For Canada, duties are part of the item price so you don't have any extras to pay to receive your items - We do not ship to P.O Boxes. For Mexico, shipping rates DO NOT include taxes and duties fees. You will be responsible for any additional customs handling fees, duties and/or taxes. Because these fees change often, we do not know these fees. Your local post/customs office can give you this information.
***We are honored to support members of our nation’s military and offer FREE US Priority Mail service to all APO, FPO or DPO military addresses. Due to military handling times and heightened security we cannot estimate shipping times to APO/FPO addresses and limited tracking information is available. When shipping to an APO, FPO, or DPO address, please use the following format when completing your address:
John Smith
Address Line 1
Address Line 2 (If needed)
City: APO, FPO or DPO (no need to enter the actual city)
State: AA, AP, or AE (no need to enter the actual state)
Country: United States
Zip Code 96278
There is no need to enter the actual city, state, or country where you are located. Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.
Risk Of Lost or Stolen Packages
Your order will be shipped to the shipping address you specified at checkout. Please select a secure location for delivery. Once the package leaves the NHS warehouse with our shipping carrier, you accept the responsibility for lost or stolen packages. If your package is delivered, and you determine it has been damaged, lost or stolen, it is your responsibility to file a claim with the applicable carrier for any damaged and/or lost shipments.
Recycled Packaging Material
A portion of NHS Skate Direct orders ships in reused packages. This reused material is often even more resistant than our classic cardboard packaging, which helps us reduce our carbon footprint while ensuring your goods will not be damaged in transit. Thanks for helping us reducing waste!
Snowboards Shipping Policy
California
Shipping Method | Cost | Delivery |
---|---|---|
Ground Shipping | $15 | 3-4 Business Days |
Continental US
Shipping Method | Cost | Delivery |
---|---|---|
Ground Shipping | $15 | 7-10 Business Days |
Hawaii, Puerto Rico, USVI, Guam, Alaska
Shipping Method | Cost | Delivery |
---|---|---|
Standard | $35 |
7-10 Business Days |
Canada
Shipping Method | Cost | Delivery |
---|---|---|
Ground Shipping | CA$70 (calculated based on weight & location**) | 5-10 Business Days |
Mexico
Shipping Method | Cost | Delivery |
---|---|---|
Standard International | $75 | N/A |
Military (APO, FPO, DPO)
Shipping Method | Cost | Delivery |
---|---|---|
Free Military Shipping | Free on all orders*** | N/A |